How do I file a warranty claim for my accessories?

To file a warranty claim for your Beautyrestbedding purchased directly through Beautyrest.com, we ask that you email our team at support@beautyrest.com and provide your 16-digit order number, a photo of the sewn-in labels from the defective product, and a photo of the issue with the product.  

If your accessories were not purchased directly from Beautyrest.com, you will be working directly with the manufacturer to resolve your warranty issue. Below you will find the manufacturer’s contact information and the product associated with the manufacturer. Please contact the manufacturer for further warranty assistance.   


Heated Products 

JLA Home 

Phone Number: US 866-456-8852 / C 905-607-3939289-851-1277 Ext. 232 

Email: Jlacs@jlahome.com 


Adjustable Bases 

Ergomotion 

Phone Number: US 1-888-550-3746 

Email: info@ergomotion.com 


Down/Feather Pillows 

Blue Ridge Home 

Phone Number: US/CAN 1-800-971-2677 and 626-960-6069 Ext: 101 


Memory Foam Pillows 

Beautyrest Black Luxury Pillow

Manufactured by Keeco

-By phone at 803-681-3074

-By email: warranty@lkeeco.com

-Visit their website by clicking here


Absolute Relaxation Pillow

Manufactured by Elite

-By phone at 770-683-8271 Ext: 4695

-By email: SSBNewnanOrders@elite-cs.com

-Visit their website by clicking here

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