I purchased with another retailer and need help with my product. Who should I talk to?

Non-Beautyrest.com Returns & Exchanges

Our retailer partners do not give us access to their systems, making refunds or exchanging of funds impossible. If you’re looking to make a return or exchange, please reach out to the retailer you originally made the purchase with. 

Non-Beautyrest.com Warranties 

Your mattress warranty is likely covered by the retailer directly. Most retail partners will handle their own warranties. If the retailer you originally purchased with is still open, please reach out to them directly for help with your product.

If your retailer has closed, or you've moved out of their service area, reach out to us directly at either 877-298-4955 or via email at warranty@beautyrest.com. We will need verification (such as an order receipt and product/tag photos) in order to determine if we can provide further assistance. 

Warranties for Beautyrest Accessories

There are many non-mattress products that Beautyrest licenses and are manufactured by a third-party partner. These items may be covered by the manufacturer directly. If you purchased a non-mattress item, please check the product tag for the manufacturer and reach out to the corresponding manufacturer in the table below for further assistance.