My heated item is not working, what should I do?

If your heated product was purchased within the last 30 days, we ask that you return the product back to the original retailer for a replacement. The retailer you purchased from should be able to assist you with providing either a replacement or a refund for the item, depending on your preference.

After 30 days of purchase, we recommend that you run through some quick troubleshooting steps to see if this can help fix the problem.

Troubleshooting Steps:

If an ERROR is detected the controller display will flash "E", "E1", "E2", "E3", or "E4" and the power to the heating element will not be turned on. If you have this "ERROR" condition follow the instructions below. For 5 setting controllers, the LEDs will flash when an error is detected.

1. Turn off the controller power switch.
2. Unplug the controller power cord from the 120 VAC Wall outlet. Leave it unplugged for about 15 minutes.
3. Be certain that the cord from the controller(s) to the Mattress Pad/Electric Blanket is securely connected to the module on the Mattress Pad.
4. Plug the controller power cord back into the 120 VAC wall outlet.
5. Turn the power back on to see if the error conditions still exist.
6. After performing the above steps, if the Controllers still indicate an error condition, turn off and unplug the power cord from the 120 VAC wall outlet. Contact customer support for assistance.
7. If the warming product is a dual control model and only one side indicates the "ERROR" turn off both controls, unplug, and then reverse the controllers to the opposite side of the warming product. Make note if the same side still shows an "ERROR" or if the same controller still shows the "ERROR". This will help determine if it is a controller problem or in the Mattress Pad/Electric Blanket’s heating circuit.